We are serious about our commitment to customer satisfaction. Computers and software are sometimes complex and we understand that it can be frustrating at times (especially if the kids are waiting). The following may answer a question you may have.
Help with Installation Errors
Problems Downloading
Do I have to be connected to the
internet to track Santa?
Is this free?
Do I have to register every year?
What
happens when I register?
I lost my code
Didn't this used to be called
'Tracking Santa'?
Can I play other Christmas songs?
If you are encountering program errors during or after installation, chances are that the download was not completed or was corrupted during the transfer. The best recommendation is to download again from http://www.tracksanta.com/dlist.htm . If this doesn't solve the problem contact us and we'll help you troubleshoot (of course, the closer it is to Christmas Eve, the more hectic things become!)
If you're having trouble downloading please note that there are several alternate sites listed at http://www.tracksanta.com/dlist.htm .
Do I have to be connected to the internet to track Santa?
No. Tracking Santa runs on your PC without being connected to the internet.
Yes. It is now! You can download, install SantaGPS, then visit one of our sponsors for the license code. No obligation. What happens when I register?
When you register you immediately
receive a license code to use in the SantaGPS
'License & Registration' setup screen. Note
that the username is case sensitive. The
instructions assume you have already downloaded
and installed the SantaGPS software
from http://www.tracksanta.com/dlist.htm
(you may also be interested in a step by step
guide at http://www.tracksanta.com/guide.htm). The license information is entered in the
"License and Registration" screen from
within the SantaGPS program (select setup from the
SantaGPS menu).
I lost my code
No problem. Simply visit one of the sponsors again.
Didn't this used to be called 'Tracking Santa'?
"Tracking Santa" has been renamed to SantaGPS as a result of a trademark dispute initiated by Scrooge, himself. (Long story, short answer).
Can I play other Christmas songs?
Yes, there are instructions in the SantaGPS
help file (pick help from the
menu). You can download more
Christmas MIDI files
here.
What operating systems does SantaGPS work with?
SantaGPS was written originally for Windows 3.1. It has survived unscathed through numerous Windows upgrades. Vista sometimes is picky about the directory where SantaGPS is installed. If you have trouble with the installer, download the santagps.zip file and extract to the directory of your choice (then click trksanta.exe to start). Also, in Vista, the Christmas Story doesn't display but you can read it here
Merry Christmas,
Chris
Chief Elf
Citius Development